Terms and Conditions
Rewards Packages (High Roller Make Your Vegas Card)
Rewards card purchasers will have to meet the following requirements:
21 Years or Older
Possess a Major Credit Card For Hotel Incidentals
Must Travel Within 24 Months of Purchasing Vacation Unless Otherwise Stated
30 Day Minimum Advance Notice Prior To Travel Date For Booking
Payment must be received in full in order to book your accommodations. We accept all major credit cards, PayPal as well as Electronic Funds Transfer. If you wish to pay by check or money order please contact us.
Cancellation and Refunds - Rewards Packages (Tier 1 & 2)
Your rewards card package purchase can be returned for a full refund within 7 days of purchase. Refunds will be issued within 24 hours of confirmed receipt of returned products (if applicable). Your cancellation request may take up to 10 business days to show as a credit on your credit or debit card statement. This time frame varies depending on your card provider and bank. If you wish to cancel beyond our 7 day cancellation period you can submit a request a credit for future accommodations. You can also transfer your card and all additional perks or incentives to anyone over the age of 25 as a gift. Show tickets, tours, dining, attractions, rental cars and transportation can not be canceled and are non refundable once purchased. Rescheduling can be requested if needed but can not be guaranteed. If you wish to submit a cancellation request please do so through the link in your booking instructions email.
Make Your Vegas Rewards Card
Any Make Your Vegas Rewards Cards that are purchased separately from the Rewards Card Packages are issued digitally after completing your purchase. You will also receive the physical card in the mail in 5 to 14 business days after your purchase is made. If you are in Las Vegas and you need a physical copy of your card immediately, it can be picked up from our office near the Convention Center during business hours. Cards purchased individually are non-refundable. Rewards points will expire if unused within a 5 year period of their acquisition. The Make Your Vegas Rewards Card can be purchased as a gift.
Hotel rooms are subject to availability. Certain times of year such as New Year's Eve and larger conventions will limit hotel availability because travelers typically book months in advance. While we always strive to get your first choice of hotel and dates, we can not guarantee that your first choice of hotel will have rooms available for the dates you choose. If your dates or hotel choices are flexible or if you book far in advance we will have less issues with availability. We require a minimum of 30 days notice for booking but the sooner you book the more hotel options you will have for your requested dates. Hotel taxes are included in your purchase price but you are responsible for resort fees and incidentals charged directly by the hotel.
Customer Service: +1 888-686-8945
Hours: Mon - Sat 9am - 6pm PST
101 Convention Center Dr Suite 900
Las Vegas, NV 89101